2011 Conference Training
Tuesday, November 15, 2011 10:00 am - 12:00 pm
A Child is Missing Alert Program
A Child Is Missing Alert Program is a free service to law enforcement and assists agencies in their early search and recovery efforts for missing children, the elderly (often with Alzheimer’s), those who are mentally or physically challenged or disabled, college students missing from campus, school lockdowns, jailbreaks, etc. This presentation explains how the program functions and how law enforcement agencies use it to assist their initial response. It covers how the Alert Program works, its chain of response, computer mapping technology, calling speed, ease of use for E-911 personnel, and availability of the service. Law enforcement dispatchers, communications personnel, communication supervisors, E-911 center managers/directors, policy leaders, and all law enforcement E-911 personnel are the target audience.
Chris Bray
A Child Is Missing Alert Program is a free service to law enforcement and assists agencies in their early search and recovery efforts for missing children, the elderly (often with Alzheimer’s), those who are mentally or physically challenged or disabled, college students missing from campus, school lockdowns, jailbreaks, etc. This presentation explains how the program functions and how law enforcement agencies use it to assist their initial response. It covers how the Alert Program works, its chain of response, computer mapping technology, calling speed, ease of use for E-911 personnel, and availability of the service. Law enforcement dispatchers, communications personnel, communication supervisors, E-911 center managers/directors, policy leaders, and all law enforcement E-911 personnel are the target audience.
Chris Bray
Tuesday, November 15, 2011 1:00 pm - 3:00 pm OR 3:00 pm - 5:00 pm
Ethics, Staying Above the Frey in a Challenging World
With the advent of the Internet and continuous news feeds, 24 hours a day, “the good, the bad, and the ugly” of society is immediately on display for the world to see. News media seems to thrive on finding negative stories to report, especially about government and public officials. This program is a reminder to all of us about how to ensure we are acting in an ethical and professional manner in our workplaces.
With the advent of the Internet and continuous news feeds, 24 hours a day, “the good, the bad, and the ugly” of society is immediately on display for the world to see. News media seems to thrive on finding negative stories to report, especially about government and public officials. This program is a reminder to all of us about how to ensure we are acting in an ethical and professional manner in our workplaces.
Nancy Brady
Nancy Brady is the coordinator of Iowa’s mandatory Telecommunicator Training Program, a position she has held since the program was established in 1998. She began her dispatching career in Nebraska in 1981, eventually moving to Iowa and continuing in the profession there. She has been a line telecommunicator, training officer, communications supervisor, and 9-1-1 coordinator. Additionally, she has worked as a reserve law enforcement officer. Nancy has served as Iowa’s APCO President and Vice President, and served on numerous committees on both the state and national levels.In 1991, Nancy was named Iowa’s Telecommunicator of the Year and the very first APCO International Telecommunicator of the Year. She has presented at many conferences across the country, including Alaska and Canada. In 2003, she was invited to Yucatan, Mexico to develop training for communications personnel there, and has returned twice to teach. Nancy’s motto and message to all telecommunicators is: “If you can learn to be a good telecommunicator, you can learn to do anything!”
Tuesday, November 15, 2011 1:00 pm - 3:00 pm OR 3:00 pm - 5:00 pm
Testifying Effectively
Testifying is about credibility—possessing it, conveying it and protecting it.
Telecommunicators can be subpoenaed to testify in criminal trials, civil trials and administrative hearings. There are three basic kinds of testimony telecommunicators can be called upon to give in legal proceedings: (a) to authenticate specific recordings of phone calls received by a communications center so the recordings can be considered as evidence by a decision maker (judge or jury); (b) to explain how the telecommunicator handled a particular call when the handling of the call is not being challenged; and (c) to explain how they handled a particular call when their handling of the call is being challenged.
Telecommunicators can be completely effective witnesses, completely ineffective witnesses, or a mixture of the two. Mr. Partridge’s presentation, which may include demonstrations and role playing (depending on available time, Q & A, and other factors), is intended to help telecommunicators have more control and confidence in being the most effective witnesses they can whenever they are required to testify.
Testifying is about credibility—possessing it, conveying it and protecting it.
Telecommunicators can be subpoenaed to testify in criminal trials, civil trials and administrative hearings. There are three basic kinds of testimony telecommunicators can be called upon to give in legal proceedings: (a) to authenticate specific recordings of phone calls received by a communications center so the recordings can be considered as evidence by a decision maker (judge or jury); (b) to explain how the telecommunicator handled a particular call when the handling of the call is not being challenged; and (c) to explain how they handled a particular call when their handling of the call is being challenged.
Telecommunicators can be completely effective witnesses, completely ineffective witnesses, or a mixture of the two. Mr. Partridge’s presentation, which may include demonstrations and role playing (depending on available time, Q & A, and other factors), is intended to help telecommunicators have more control and confidence in being the most effective witnesses they can whenever they are required to testify.
Gerald Partridge
Gerald Partridge is the Executive Director of Police Legal Sciences, Inc., an Internet-based learning corporation that provides monthly in-service continuing education training for 911 dispatchers across the United States and Canada. He is the co-author of three books published by Lexis Law Publishing Company, the most recent being Courtroom Survival. He was given an Iowa Governor’s Highway Safety Award for public service, was the recipient of a Meritorious Achievement Award by the National Association of Counties, and has been honored by MADD as one of the Top 20 prosecuting attorneys in the United States. He has taught for public-safety audiences in more than 40 states and has served as an adjunct instructor for the National College of District Attorneys, the American Prosecutor’s Research Institute, and the St. Louis County & Municipal Police Academy. He has recently begun teaching the subject of “Testifying Effectively” at state APCO-NENA conferences.